Remote Engagement Service

HSBC Malaysia
Ways to bank
Remote Engagement Service

What is Remote Engagement Service?

Remote Engagement Service is an alternate channel for our customers to interact with the Bank without the need to be physically present at the branches. The service is supported by Zoom and Live Sign.

Zoom is a video conferencing tool that enables our Relationship Managers to stay connected with our customers remotely.

Whereas, Live Sign is an electronic signature solution for signing documents electronically.

Zoom and Live Sign combination are offered to all our existing customers with deposits account and are available for all branches, covering the products listed below.

Unit Trust
Structured Investments
Bonds
Dual Currency Investment
Foreign Exchange
Insurance
Wealth Lending
Term Deposit
Current and Savings Accounts
Mortgage
Credit Cards

Important note: Effective 30 September 2024, Remote Engagement Service is available for all existing customers to use without the need to sign a Letter of Authorisation. To use this service, customers must agree to be bound by the Remote Engagement Services Terms of Use outlined under HSBC Universal Terms and Conditions during the signing process.

Watch Zoom + Live Sign Introduction Video for Customers

Video transcript downloaded for video of Zoom + Live Sign Introduction Video for Customers. This link will open in a new window

Benefits

Convenient

Engage in a video call with HSBC Relationship Managers at the comfort of your home or office.
Quick

Cut out travel time by executing transactions and applications straight from your mobile device.
Go Green

Do away with physical papers and sign documents electronically.
Viewpoints

Your HSBC Relationship Manager can bring in relevant specialists should you need expertise on certain products.