Mobile Banking Help & Support | Ways to Bank

HSBC Malaysia
Ways to bank
Mobile banking

Banking from the palm of your hand

Stay in control of your finances easily. Whether you're checking your balances or transferring money, the HSBC Malaysia Mobile Banking app (HSBC Malaysia app) lets you do your banking wherever you are.

Download the app

Seamless log on and secure transactions

Log on easily with biometrics authentication and authorise your transactions with Mobile Secure Key.

Bank on the go and send money instantly

Manage all your accounts and stay up to date with them, and make instant transfers with DuitNow ID or QR code.

Secure credit card controls

Keep your credit card safe and secure with push notifications, a temporary block and travel notices.

Wealth in your pocket

Invest and track your investment portfolio on the move with EZInvest, FX rate alerts and Wealth Dashboard.

More mobile banking features

Explore our mobile banking features for convenient everyday banking and wealth management.

Digital wealth solutions

Stay on the market's pulse and manage your investments, even when you're on the go.

Digital investment account opening

Open an investment account for unit trusts and bonds in just 4 steps.
EZInvest

Invest in unit trusts wherever you are, whenever you want on mobile.
Wealth Dashboard

Keep track of your investments easily with our Digital Wealth Dashboard.
FX rate alerts

Set up rate alerts and stay up to date on market movements.

Everyday banking features

Handle your finances with ease on your mobile, wherever you are.

DuitNow

Transfer funds easily with DuitNow ID or DuitNow QR code.
JomPAY

Make bill payments simple with JomPAY to your saved payees.
Push notifications

Get real-time credit card transaction alerts and statement reminders.
Balance Conversion Plan

Convert your credit card/-i purchases into a monthly instalment plan.
Travel Care

Get overseas and domestic travel coverage for a worry-free holiday at home or abroad.

Download the HSBC Malaysia app

For your security, please make sure you always install the latest version of the app from the App Store or Google Play. The app supports the following devices and operating systems:

iPhones with iOS 14 or above
Androids with Android 8 or above

Download the app

Helpful information to get started

For step-by-step instructions on mobile and online banking, including mobile registration, you can refer to our interactive PDF guide (3.9MB).

Or you can check out our video guide.

Alternatively, you can contact us about general enquiries via chat – select the 'Chat' icon in the bottom right corner of the page to start. AVA, our virtual assistant is available 24/7 to answer general enquiries that are not related to accounts.

Frequently asked questions

You'll need to set up your phone banking PIN (also known as a T-PIN or Telebanking Personal Identification Number) first. We'll use it to verify your identity when you call our contact centre to register for mobile banking.

If you haven't set up your phone banking PIN (T-PIN) yet, please see the steps for doing so on our telebanking page.

To make your mobile banking registration a smooth one, please make sure you have any one of the following credentials ready:

Debit card PIN
Credit card PIN
Credit card number, date of birth, and mobile number
Phone banking PIN (T-PIN)

To register for mobile banking and set up your HSBC Malaysia app, please follow these steps.

Open the HSBC Malaysia app and select 'No' for new registrations, then read and accept the terms and conditions.
Choose a verification method and enter your details, then use the one-time activation code that we'll send you via SMS OTP to confirm your registration.
Create your username and password, and choose a security question (Note: Your username can't be changed once set).
Create a 6-digit PIN and re-enter it to continue – you'll then receive an SMS to confirm that your PIN has been set, and this will also activate your Mobile Secure Key (MSK).
Call our contact centre within 48 hours of registering for mobile banking to verify your registration.

Notes:

Please make sure you've set up your T-PIN, then call us with the phone number you've registered with us. This way, we can verify your identity.

Alternatively, you can visit us at your nearest branch – make an appointment now.

There will be a 12-hour cooling-off period after you've activated your MSK – you can access our full range of online and mobile banking services after it.

You can also refer to our step-by-step guides on our mobile banking page.

You'll need to verify your registration first if it's your first time registering with us for online and mobile banking.

Please call us within 48 hours of receiving the SMS that confirms your registration – for the hotline number, please visit our contact page. Alternatively, you can visit us at your nearest branch – make an appointment now.

If you did not complete your verification within 48 hours, you'll need to start your online and mobile banking registration again.

Please note that there's a 12-hour cooling-off period after each time you set up your Mobile Secure Key. You'll be able to access our full range of online and mobile banking services after that.

You can learn more details on our mobile registration FAQs page.

For your security, you can only register the HSBC Malaysia app on one device at a time.

When you switch to a new device, it's important that you deregister the app on your old device before you register it on your new device. To deregister the app, please log on to the app and follow these steps:

Go to 'Profile' in the top right corner and select 'Security'.
Select 'Manage devices'.
Choose the device you wish to remove, then 'Remove device'.
Select 'Remove and log off' to complete.

Do not delete the app from your old device before you've completed the steps to deregister it.

If you’re unable to deregister your old device and need more help, please contact us.

Please note that there's a 12-hour cooling-off period after each time you set up your Mobile Secure Key. You'll be able to access our full range of online and mobile banking services after that.

You can reset your 6-digit PIN by following these steps:

Open the HSBC Malaysia app and select 'Log on with PIN'.
Choose 'Forgot your PIN'.
Enter the HSBC Online Banking password which you created during your registration – if you don't remember it, you can find out how to reset your password on our FAQs page.
Enter the activation code which we've sent to your registered mobile number via SMS.
Once you've used the activation code to verify your identity successfully, you can create a new 6-digit PIN to log on to the app going forward.

Log on to online banking and select the ‘Change online banking limit’ option under 'Quick Links'.

There is a Daily Combined Limit of RM50,000 for all DuitNow transfers (Online Banking, Mobile Banking and QR), Interbank GIRO (IBG) and FPX.

This Daily Combined Limit does not apply to transfers between your own HSBC accounts, third-party HSBC accounts and overseas transfers.

Please refer to our Online banking limits FAQs for more details.

Mobile banking

Banking from the palm of your hand

Why use the app?

Seamless log on and secure transactions

Bank on the go and send money instantly

Secure credit card controls

Wealth in your pocket

More mobile banking features

Digital wealth solutions

Everyday banking features

Download the HSBC Malaysia app

Helpful information to get started

Frequently asked questions

What do I need to do before I can register for mobile banking?

How do I register for and set up mobile banking?

What should I do if I can’t log on after creating my username, password, and security question?

What should I do when I switch to a new mobile device?

What should I do if I can't log on to the app because I've forgotten my 6-digit PIN?

How do I manage my online banking limits?

More ways to bank

Mobile Secure Key

Telebanking

Online banking

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