Who can use EZInvest? What can customers do with EZInvest?
To use EZInvest, customers must first have either an HSBC Bank or HSBC Amanah settlement and investment account which can be opened at any HSBC or HSBC Amanah branches. Since EZInvest is a mobile-only service, customers would have to download the HSBC Malaysia Mobile Banking app in order to access this service.
On EZInvest, customers can (i). Buy funds and place orders on lump sum purchases or monthly investment plans; and (ii). Sell funds or terminate plans.
How many funds are available and what are they?
EZInvest consists of a selected list of funds with different risk levels to cater for investors of different risk appetites.
Are the funds available in MYR only? Can I buy or sell the funds in other currencies?
EZInvest only supports buying and selling of funds in MYR only. Buying and selling of funds in currencies other than MYR is not available on EZInvest.
Will EZInvest be available on desktop / PC / Internet Banking / branch?
EZInvest is exclusively available on the HSBC Malaysia Mobile Banking app so customers can invest no matter where they are. If customers are interested, existing HSBC Malaysia Mobile Banking app users can access this from the app by going to Products and Services > EZInvest.
Can you help me subscribe to the fund offered by EZInvest in a branch?
The funds offered through EZInvest are also available for subscription in branch. However, to take advantage of an exclusive sales charge that's only available when you use the app, you should subscribe to the service through EZInvest.
I would like to find out more information and get more investment ideas based on current market conditions. Where can I go to find out more?
To get exclusive analysis and insights, visit the Wealth Insights section of our website.
What's the minimum amount I can invest on EZInvest? Are there any maximum and minimum limits on buying and selling units?
Different funds have different minimum investment amounts, depending on the minimum amount stipulated within the fund’s prospectus.
For redemption orders, the maximum unit selling limit is the number of tradable units hold by the customer.
For partial redemption orders, each fund has a minimum number of units needed to be maintained in customer’s holdings, which is stipulated in the fund’s prospectus. We can't proceed with any sell order that results in the total units of the customer’s holdings in that fund to fall below the minimum remaining units.
How much is the sales charge for Unit Trust subscription?
Each Unit Trust subscription will be charged at a flat 1% - 1.5% of the investment amount, depending on the fund type.
Are there any other fees for investing in Unit Trust funds?
Yes, there are other fees charged by the fund house. These fees, which may include an annual management fee, trustee fee, admin fee, and so on, won't be deducted from your settlement account. However, they will be reflected in the market value of your holdings. You can see any fees imposed on your Fund details, Order details and Order review screens. Please refer to the fund offering documents for more details.
What are Conventional Unit Trust funds?
Unit Trusts are collective investments that pool investors’ money into a single fund managed by approved professional investment managers. Unit Trusts allow you to invest through a diversified approach which offers you liquidity as the units are easily bought or sold. Unit Trusts which are not based on Islamic principles are called Conventional Unit Trusts.
What are Shariah-Compliant Unit Trust funds?
Shariah-Compliant Unit Trusts are based on Islamic principles, which pool investors’ money into a single fund managed by approved professional investment managers. Shariah-Compliant Unit Trusts allow you to invest through a diversified approach and offer you liquidity as the units are easily bought or sold.
How are the Unit Trust prices calculated?
Unit Trust prices are calculated based on the net asset value of the funds.
How is Unit Trust performance calculated?
Unit Trust performance is calculated on a NAV to NAV basis, with dividend reinvested.
What is an unrealised gain / loss?
An unrealised gain / loss is the change of the market value of the funds you hold which have not been redeemed.
Will the return stated on the funds indicate the return I'll receive for my investment?
No, the return is the past performance of the respective funds and should be considered alongside the other fund details. Past performance is not indicative of future performance.
Do the funds provide a guaranteed return or any capital protection?
No, there's no guaranteed return or capital protected Unit Trust funds on this app. To understand the risk you’re taking, you can refer to the product risk level on the fund details page.
Product risk level is derived based on our quantitative evaluation of the price volatility, issuer risk, contractual maturity and qualitative factors. The meaning of each risk level is:
Low (1) - Minimal chance of losing a significant portion of your capital over the term of the investment, although this is not guaranteed. Expected to demonstrate minimal price fluctuations over short periods of time.
Low to Medium (2) - Low chance of losing a significant portion of your capital over the term of the investment, although this is not guaranteed. Expected to demonstrate moderately low level of price fluctuations over short periods of time.
Medium (3) - Moderate chance of losing a significant portion of your capital over the term of the investment, although this is not guaranteed. Expected to demonstrate moderate level of price fluctuations over short periods of time.
Medium to High (4) - Moderately high chance of losing a significant portion of your capital over the term of the investment. Expected to demonstrate moderately high level of price fluctuations over short periods of time.
High (5) - High chance of losing a significant portion of your capital over the term of the investment. Expected to demonstrate high level of price fluctuations over short periods of time.
Will the Unit Trust funds' dividends be reinvested or distributed back to the investors?
All the Unit Trust funds' dividends will be reinvested back into the portfolio.
How often will a Unit Trust fund pay dividends to the investors?
The frequency of a Unit Trust fund's dividend payout depends on the respective fund's dividend policy. For details of the dividend payout, you can refer to the respective fund's offering documents.
The list of Unit Trust funds in this app is not what I want. Where can I look for other investment products?
This app offers a selection of retail unit trust funds, but these don't reflect the full range of Unit Trust products offered by HSBC Malaysia. If you’re looking for more Unit Trust funds or other investment products, visit the HSBC website or our branch for more information.
What is the settlement date for a Monthly Investment Plan (MIP)?
Different funds will have different settlement dates because of different settlement lead-times. You can refer to the respective fund offering document for more details.
Can I cancel my Monthly Investment Plan (MIP) before it ends?
Yes, you can cancel your MIPs anytime prior to the next Debit Date*, at no cancellation charges.
*Debit Date is the date when the investment amount is deducted from your settlement account.
What happens if the linked settlement account to my MIP has an insufficient balance?
The MIP plan will check against the balance of your settlement account for a total of 10 attempts, across a period of 3 months. If, at the 10th attempt, it's detected that your settlement account still has an insufficient balance, the MIP will be terminated automatically.
Will the bank provide a statement of my investments regularly?
Yes, you can find your funds and transaction records in your monthly statement. You can also find the transactions details in the transaction advice you receive for the transactions you've made in this app.
Using this app, will I be able to review the holdings and transaction records of all of my funds in HSBC?
No, you won’t be able to review all of the Unit Trust funds in your HSBC holdings through this app. You’ll only be able to review the Unit Trust funds that are offered by this app. Please log on to your Wealth Dashboard on HSBC online banking to review the holdings and transaction records of all your funds.
What is the cooling-off right, and how do I exercise it?
The cooling-off right provides investors who invest into a Unit Trust offered by a fund house for the first time an opportunity to get a refund of the initial investment. This right can be exercised during the first 6 business days of the subscription being made. To exercise this cooling-off right, please visit any HSBC Bank or HSBC Amanah branch.
Where can I channel my feedbacks, enquiries and complaints in regards to my unit trust investments?
For any feedback, enquiries or complaints, please contact HSBC at 1 300 88 1388 or you may write to us at the following correspondence address:
The Manager, Customer Relations Team
HSBC Bank Malaysia Berhad,
Menara IQ, Lingkaran TRX,
55188 Tun Razak Exchange,
Kuala Lumpur, Malaysia.
Tel: +603-2075 6235 (9.00AM to 4.00PM - Monday to Friday)
E-mail: complaints@hsbc.com.my
Alternatively, if you require an external channel for feedback and complains, please refer to the contact as below :
Securities Industry Dispute Resolution Centre (SIDREC)
Phone No : 03-2282 2280
Fax No : 03-2282 3855
Email : info@sidrec.com.my
Address : Securities Industry Dispute Resolution Centre (SIDREC)
Unit A-9-1, Level 9, Tower A
Menara UOA Bangsar
No 5 Jalan Bangsar Utama 1
59000 Kuala Lumpur
