Go on a totally fuss-free, carefree holiday with Travel Care
Not all who wander are lost, but your luggage certainly could go missing. That's just one of the unexpected events that could put a dampener on your travel plans - there might also be flight delays, accidents or lost passports to contend with.
Travel Care provides a comprehensive suite of coverage and Allianz's Authorised Representative's emergency hotline (+603-76283919 or +603-79653919) is available 24 hours a day to support you through any emergency you might face, so you and your loved ones can have a stress-free trip filled with beautiful memories.
Stand to receive a Touch 'n Go eWallet Reload PIN worth up to RM50
Be one of the first 200 customers to purchase Travel Care with the promo code 'HSBC23' and get a Touch ‘n Go eWallet Reload PIN worth up to RM50. Promotion period 27 November 2023 - 31 December 2024.
¹Allianz Travel Care ("this Plan") is underwritten by Allianz General Insurance Company (Malaysia) Berhad (Company No. 200601015674 (735426-V)) ("Allianz General") and HSBC Bank Malaysia Berhad ("HSBC Malaysia") is the intermediary in distributing this Plan. Travel Care Customer Campaign promotion Terms & Conditions apply.
Benefits
- Overseas and domestic travel coverageThis includes coverage for luggage and travel delays, and for overseas travel, the coverage also includes loss or damage to your travel documents, personal luggage and valuables, and more
- Accidental death and permanent disability coverage
- Emergency medical evacuation and repatriation programme
- Reimbursement of medical expensesWe'll reimburse the necessary and reasonable medical, surgical or hospital charges, and emergency dental treatment fees incurred as a result of accidental bodily injuries, illness or death during your trip
- Option to purchase rider plans to extend your coverage when you participate in certain sports or events during your travels
What your coverage includes
| Coverage item |
Overseas |
Domestic |
|---|---|---|
| Accidental death and permanent disablement due to accident |
RM500,000 |
RM250,000 |
| Medical expenses (up to) |
Up to RM350,000 |
Up to RM25,000 |
| Emergency medical evacuation and repatriation (up to) |
Up to RM10,000,000 |
Up to RM10,000,000 |
| Deposit or trip cancellation (up to) |
Up to RM25,000 |
Up to RM1,000 |
| Loss or Damage to Personal Luggage or Personal Effect (up to) | Up to RM5,000 |
RM500
|
| Travel documents (up to) |
Up to RM5,000 |
- |
| Luggage delay |
RM200 per 6 hours up to RM800 | RM100 (Min 6 hours) |
| Travel delay |
RM300 per 6 hours, up to RM2,000 |
RM 100 per 6 hours, up to RM1,500 |
| Sports activity |
Available as a rider |
Available as a rider |
| High altitude mountaineering |
Available as a rider |
- |
| Coverage item |
Accidental death and permanent disablement due to accident |
|---|---|
| Overseas |
RM500,000 |
| Domestic |
RM250,000 |
| Coverage item |
Medical expenses (up to) |
| Overseas |
Up to RM350,000 |
| Domestic |
Up to RM25,000 |
| Coverage item |
Emergency medical evacuation and repatriation (up to) |
| Overseas |
Up to RM10,000,000 |
| Domestic |
Up to RM10,000,000 |
| Coverage item |
Deposit or trip cancellation (up to) |
| Overseas |
Up to RM25,000 |
| Domestic |
Up to RM1,000 |
| Coverage item |
Loss or Damage to Personal Luggage or Personal Effect (up to) |
| Overseas |
Up to RM5,000 |
| Domestic |
RM500
|
| Coverage item |
Travel documents (up to) |
| Overseas |
Up to RM5,000 |
| Domestic |
- |
| Coverage item |
Luggage delay |
| Overseas |
RM200 per 6 hours up to RM800 |
| Domestic |
RM100 (Min 6 hours) |
| Coverage item |
Travel delay |
| Overseas |
RM300 per 6 hours, up to RM2,000 |
| Domestic |
RM 100 per 6 hours, up to RM1,500 |
| Coverage item |
Sports activity |
| Overseas |
Available as a rider |
| Domestic |
Available as a rider |
| Coverage item |
High altitude mountaineering |
| Overseas |
Available as a rider |
| Domestic |
- |
What you need to know
Are you eligible?
You're eligible for a Travel Care plan if you belong to one of the following categories:
- Malaysian citizen or permanent resident
- valid work permit or student pass holder
- legally employed in Malaysia
You'll also be able to get coverage for your spouse and child if they legally reside in Malaysia.
Good to know
What options for Travel Care plans are available?
The following plans are available:
- Adult Plan/Adult Annual Plan: if you're aged 18-70 years old
- Child Plan/Child Annual Plan: if you're aged 30 days-17 years old
- Senior Citizen Plan: if you're aged 71-80 years old
- Family Plan: if the policyholder is aged 18-70 years old, the policyholder's 1 selected legal spouse is aged 18-70 years old and the policyholder's child/children is/are aged 30 days-24 years old
Note:
- Under family plan, the payment per individual will be based on the limit under an adult plan and/or child plan, as the case may be subject to the maximum limit as stated in the Schedule of Benefits in the brochure and policy document.
- Overseas (Asia/Worldwide)
- Maximum period of coverage per journey/trip is 200 days for one way or return trip.
- Maximum period of coverage per journey/trip is 90 days for annual policy.
- Maximum period of coverage per journey/trip for High Altitude Mountaineering activities is 30 days.
- Each trip must begin and end in Malaysia except for one way trip.
- Domestic
- Maximum period of coverage per journey/trip is 30 days for one way/return trip or annual policy.
- Premium is subject to Service Tax.
- Customer may opt for Automatic Renewal (for annual policy only). This policy is deemed to be automatically renewed and the applicable premium will be charged upon expiry unless otherwise instructed.
For other key terms and conditions, please refer to the Product Disclosure Sheet in the link below.
Ready to apply for Travel Care?
Get a quote via mobile banking or online banking
If you have an HSBC debit or credit card, you can apply via our mobile banking app or through online banking. Go to the homepage, select 'Products and services', and choose 'Travel Care'. We'll help you apply by filling in information from your records.
Get a quote without logging on
If you have an HSBC debit or credit card, you can also get a quote without logging on to mobile banking.
Scan the QR code to get the app
Download the HSBC Malaysia Mobile Banking app on your iOS or Android device.
Need help? Check out our step by step mobile guide.
Your insurance details in your hand
You can access your insurance policy details instantly via mobile banking. Simply go to 'Your insurance overview' in the HSBC Malaysia Mobile Banking app.
| Or you can do so on the 'Your insurance policy summary' page in your online banking dashboard. Log on to online banking. |
Important Information
- For after-sales service, you can contact Allianz by customer.service@allianz.com.my or on 1300 22 5542.
- You may find out more about our coverage by visiting your nearest Allianz branch.
Disclaimer
The information provided on this page is not a contract of insurance. The descriptions of cover are a brief summary for quick and easy reference. The precise terms and conditions that apply are in the policy document. Allianz Travel Care ("this Plan") is underwritten by Allianz General Insurance Company (Malaysia) Berhad (Company No. 200601015674 (735426-V)) ("Allianz General") and HSBC Bank Malaysia Berhad ("HSBC Malaysia") is the intermediary in distributing this Plan. This Plan is exclusively for HSBC Malaysia Credit and Debit Cardholders only. Please read and understand the Product Disclosure Sheet (PDS), Brochure and Policy Wording before signing up.
The benefits payable from this insurance product are protected by Perbadanan Insurans Deposit Malaysia (PIDM) up to certain limits. Please refer to PIDM's TIPS Brochure, the PIDM website, or contact Allianz General Insurance Company (Malaysia) Berhad to get more information about the Takaful and Insurance Benefits Protection System(TIPS).
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