HSBC Safeguard

In today's technology-driven world, banking security has never been more important. At HSBC we're constantly putting new and better ways in place to protect our customers' accounts.

This is why we're introducing HSBC Safeguard; a series of initiatives designed to better protect all our customers from fraud and financial crime. To do this effectively, we need a little help from you. We have global systems that deter and detect criminal activity. To work most effectively, these systems rely on having the most up-to-date customer information. Now we need to confirm that the information we have about you is both accurate and current.

To detect criminal activity our global systems rely on having your most up-to-date information. We use this information to provide your account with world-class protection against crime.

We need this information so that we can protect you and us from financial crime. Knowing who our customers are and understanding how they use their accounts ensures we can do this. To protect us both, we need to ensure that the information is accurate, up to date, and complete.

Financial crime can affect anyone and everyone. Your support will go a long way to help us make banking safer.

Constant changes in technology and the way companies do business has affected the whole banking industry and, in turn, how we protect it. Fraud and financial crime is becoming even more sophisticated and globally organised - so we have to be more vigilant than ever. We need you to help us stay one step ahead of financial crime by providing us with up-do-date information.

No, it won't. Once you've updated your details, the work to protect your account happens behind-the-scenes at HSBC - so it won't change the way you bank.

You will receive a letter only if we need you to get in touch. In the meantime, if you'd like to discuss HSBC Safeguard with our team you can contact our Customer Support 1300-88-1388 or for Amanah Customer Support 1300-80-2626. If you are a Premier customer, please call 1300-88-9393.

To understand the daily activity on your account, our global systems need your most recent information. This will help us deter any potential risks of fraud and financial crime.

We need to understand where funds are coming from and going to as part of our on-going efforts to protect you and HSBC from fraud and financial crime.

Utility bills are considered one of the safest ways to confirm address details. Online statements can be manipulated, so while we appreciate it can be inconvenient to produce original documents (or certified copies) we need these documents to protect your account from potential misuse.

It's important we can verify your identity. A passport or national identity card is often one of the simplest and most readily available documents you can provide. Please note that we will require a certified copy (not the original).

We are reviewing all HSBC accounts. To keep any inconvenience to a minimum we'll share the information gathered with other areas of the bank in Malaysia to reduce the number of times you may be contacted.

Laws and regulations vary from country/region to country/region, which is why you may have been contacted more than once for the same information. We apologise for any inconvenience but it's important you respond to each request that you have received. To avoid confusion we've kept the information as consistent as possible within the constraints of local regulation.

No, not unless you have been specifically asked to. By now you may have received a letter from us, which will explain your next steps. If you are still unsure, you can contact our Customer Support 1300-88-1388 or for Amanah Customer Support 1300-80-2626. If you are a Premier customer, please call 1300-88-9393.

Ultimately, if we don't receive your up-to-date information we may not be able to provide you with all of our services. We need to ensure you're fully protected from financial fraud and crime - if we don't have the right information, we can't do this.

As soon as we receive your information, we'll update our records - so you won't be contacted again.

We'll send you reminders and give you sufficient time to provide the information. If you're having trouble gathering information please do let us know as soon as possible so we can help wherever we can. It may, for example, be possible for us to rely on alternative documents in your possession. If you think you may need more time or have any further questions, get in touch with our Customer Support 1300-88-1388 or for Amanah Customer Support 1300-80-2626. If you are a Premier customer, please call 1300-88-9393.

As more and more of our customers live, travel and trade internationally, we're always looking for better ways to help you bank safely - wherever you are in the world. Our global systems and processes work by sharing data and customer information across borders to prevent financial crime. You may only bank in one country/region but we have a commitment to protect your account globally. Therefore we need to share customer data across all parts of HSBC Group.

We'll use this information to protect you, and ourselves, from financial crime. We take our obligation to protect your data very seriously. All the information you provide will be subject to HSBC Group's data and security standards to ensure its protection. We'd like to reassure you that your information will only be used for your protection and won't be passed to any third parties for marketing purposes.

Make sure your document is the original

• Your full passport / MyKad
• Your driving licence

For minors :

• Copy of birth certificate / MyKid (under 12 years old)

If your current address differs from that as stated in your MyKad, you should provide ONE document from this list. Make sure your document is both recent and certified.

• Utility, rates or tax bills
• Bank, credit card or insurance, share statements
• Management fee bills
• Letters issued by government or other public bodies
• Correspondence received from banks, insurance companies or professional bodies
• Mobile phone or ASTRO statements
• Rental/tenancy agreements showing the address of the customer and having the customer as one of the contracting parties which have been duly stamped by Inland Revenue Department
• ID card or driving licence (with the customer's photo on it), which shows the customer's address in the home country/region (permanent address proof only)
• A letter from a recognised university or college that confirms residence at a stated address
• A letter from the employer together with satisfactory proof of employment and that confirms residence at a stated address
• A lawyer's confirmation of property purchase, or legal document recognising title to property
• A letter from an immediate family member at which the individual resides confirming that the applicant lives at that address, setting out the relationship between the applicant and the family member, together with evidence that the immediate family member resides at the same address (for persons such as students and housewives who are unable to provide proof of address of their own name)
• An acknowledgement of receipt duly signed by the customer in response to a letter to the address provided by the customer
• Where a customer's address is a temporary accommodation and where normal address verification documents are not available e.g. a copy of contract of employment or bank's or employer's written confirmation

The information can vary depending on where you live. We'll advise exactly what you'll need to provide. Here's an overview:

Your Proof Of Identity

Provide one (1) of the documents below and make sure it's both current and certified copy (not the original).

• Your current passport or travel document (copies of passports should include all pages that contain signatures, the passport number and any extension dates where applicable)
• Your current National Identity Card

Your Proof Of Address

Provide one (1) of the documents below and make sure it's both recent and certified.

• Your valid overseas driving licence (original)
• A utility bill (dated within the last three months)
• A non-HSBC Group Bank statement. It needs to be dated within the last four months

You'll need to contact one of the following:

• Your local bank and ask them to certify your documents
• The Malaysian Embassy or Consulate where a certification service is provided
• Contact a lawyer, solicitor or barrister in your country/region of residence listed on www.legal500.com
  

Read below to find out what your chosen certifier needs to do.

Your chosen certifier should photocopy the original documents and include the following shown below.

On your documents that show a photo:

I [full name of certifier] confirm that this is an accurate copy of the original and the photo is a true likeness of the person concerned.

They should also state:

• Their signature and full name, printed on the document
• Their occupation, company (or professional) address and phone number
• Their professional registration number (if they have one)