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Service Downtime Notice

Service downtime notice

We are constantly enhancing our system in order to bring you a more pleasant banking experience.

Please be advised that all the affected services as listed below will not be available during the following scheduled maintenance.

Scheduled maintenance:
Affected Services Maintenance Date & Estimated interruption period (Malaysia local time)

FPX

16 Mar 2025 (12:00am - 06:00am)

16 Apr 2025 (04:30am - 05:00am)

DuitNow Online Banking/Wallet

16 Mar 2025 (12:00am - 06:00am)

23 Mar 2025 (12:00am - 06:00am)

6 Apr 2025 (12:00am - 06:00am)

13 Apr 2025 (12:00am - 06:00am)

Debit Card Transaction

16 Mar 2025 (01:00am - 06:00am)

13 Apr 2025 (02:00am - 05:00am)

Online Banking

Mobile Banking

16 Mar 2025 (01:00am - 06:00am)

23 Mar 2025 (03:00am - 06:00am)

Credit Card Block/Unblock

Credit Card Travel Notice

16 Mar 2025 (02:00am - 06:00am)

23 Mar 2025 (02:00am - 06:00am)

Global Money Transfer

16 Mar 2025 (10:00am - 12:00pm)

JomPAY

18 Mar 2025 (02:00am - 02:15am)

15 Apr 2025 (02:00am - 02:15am)

DuitNow Pay-to-Account

DuitNow Pay-to-Proxy

DuitNow QR

DuitNow Online Banking/Wallet

20 Mar 2025 (02:00am - 04:30am)

21 Mar 2025 (02:00am - 03:30am)

Local and Foreign Transfer between HSBC Accounts

Telegraphic Transfer

23 Mar 2025 (12:00am - 03:00am)

Inward Global Transfer and Global Transfer for Family and Friends (GTFF)

Inward Global Money Transfer

30 Mar 2025 (05:00am - 08:59am)

Online/Mobile Registration

Mobile Provisioning

Password Reset

Manage Security & Devices

13 Apr 2025 (12:00am - 04:00am)

20 Apr 2025 (12:00am - 04:00am)

Digital Account Opening

Every Saturday and Sunday (12:00am - 06:00am)

Scheduled maintenance:
Affected Services

FPX

Maintenance Date & Estimated interruption period (Malaysia local time)

16 Mar 2025 (12:00am - 06:00am)

16 Apr 2025 (04:30am - 05:00am)

Affected Services

DuitNow Online Banking/Wallet

Maintenance Date & Estimated interruption period (Malaysia local time)

16 Mar 2025 (12:00am - 06:00am)

23 Mar 2025 (12:00am - 06:00am)

6 Apr 2025 (12:00am - 06:00am)

13 Apr 2025 (12:00am - 06:00am)

Affected Services

Debit Card Transaction

Maintenance Date & Estimated interruption period (Malaysia local time)

16 Mar 2025 (01:00am - 06:00am)

13 Apr 2025 (02:00am - 05:00am)

Affected Services

Online Banking

Mobile Banking

Maintenance Date & Estimated interruption period (Malaysia local time)

16 Mar 2025 (01:00am - 06:00am)

23 Mar 2025 (03:00am - 06:00am)

Affected Services

Credit Card Block/Unblock

Credit Card Travel Notice

Maintenance Date & Estimated interruption period (Malaysia local time)

16 Mar 2025 (02:00am - 06:00am)

23 Mar 2025 (02:00am - 06:00am)

Affected Services

Global Money Transfer

Maintenance Date & Estimated interruption period (Malaysia local time)

16 Mar 2025 (10:00am - 12:00pm)

Affected Services

JomPAY

Maintenance Date & Estimated interruption period (Malaysia local time)

18 Mar 2025 (02:00am - 02:15am)

15 Apr 2025 (02:00am - 02:15am)

Affected Services

DuitNow Pay-to-Account

DuitNow Pay-to-Proxy

DuitNow QR

DuitNow Online Banking/Wallet

Maintenance Date & Estimated interruption period (Malaysia local time)

20 Mar 2025 (02:00am - 04:30am)

21 Mar 2025 (02:00am - 03:30am)

Affected Services

Local and Foreign Transfer between HSBC Accounts

Telegraphic Transfer

Maintenance Date & Estimated interruption period (Malaysia local time)

23 Mar 2025 (12:00am - 03:00am)

Affected Services

Inward Global Transfer and Global Transfer for Family and Friends (GTFF)

Inward Global Money Transfer

Maintenance Date & Estimated interruption period (Malaysia local time)

30 Mar 2025 (05:00am - 08:59am)

Affected Services

Online/Mobile Registration

Mobile Provisioning

Password Reset

Manage Security & Devices

Maintenance Date & Estimated interruption period (Malaysia local time)

13 Apr 2025 (12:00am - 04:00am)

20 Apr 2025 (12:00am - 04:00am)

Affected Services

Digital Account Opening

Maintenance Date & Estimated interruption period (Malaysia local time)

Every Saturday and Sunday (12:00am - 06:00am)

Please be advised that all the affected services as listed above will not be available during the mentioned scheduled maintenance period.

All services will be available as normal after the interruption period. We would like to advise you to make prior arrangements in relation to the affected services to avoid any disruption.

Should you have any enquiry in relation to the above, please call our Telebanking Centre at 1-300-88-1388 (within Malaysia) or 603-8321 5400 (from overseas) prior to the Interruption Period.

We apologise for any inconvenience caused.

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