Financial difficulty

At HSBC Bank, we're committed to helping our customers overcome any short or long term financial instability they may be experiencing. If you're having difficulties making your repayments, we could work with you to develop a personalised debt repayment plan that suits your needs and budget. Whether you have questions about your mortgage or your unsecured debts, our team of trained and dedicated Debt Management Officers will help you find a solution to fit your needs.

We may be able to alter your current repayments based on your current budget, for example reduced repayment amounts, interest adjustments and repayment extension periods. The type of assistance we are able to provide will vary depending on your individual circumstances and our Debt Management Team will aim to provide you with temporary relief from your repayments.

HSBC Bank has a number of ways you can discuss and apply for Financial Assistance Programme.

By calling the Debt Management Team at 03-26909099 between 9:00 a.m. to 6:00 p.m. Monday to Thursday and between 9:00 a.m. to 5:00 p.m. on Friday except public holidays.

By visiting any HSBC Bank Malaysia branch and speak to any of our staff, who will help you get you in touch with our Debt Management Team.

Submit your letter to any HSBC Bank Malaysia branch or email our Debt Management Team at debt.management@hsbc.com.my (Unsecured Facility) or secured.debt.management@hsbc.com.my (Secured Facility) and to contact you after receiving your letter or email to discuss the matter with you in details.

Please complete and return a Debt Relief Program / General Restructuring Facility Application Form to help us better understand your financial position.

We aim to provide you with a decision on your application within 10 working days of your request. HSBC Bank will respond in writing of our decision; confirming the main details of any arrangement made or ask you for further information to help us come to a decision.

In the event HSBC Bank is unable to approve your Financial Assistance Programme request, we will provide you with information about The Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK) which is an agency set up by Bank Negara Malaysia since April 2006.

HSBC Bank will give genuine consideration of any request and collections activity will be put on hold during our assessment process.

We understand that at times you may like to have a third party representative to deal with HSBC Bank on your behalf. In this case, we require written authorisation to be submitted to any HSBC Bank Malaysia branch to discuss your personal and account information with the third party.

There is also some useful information about AKPK at www.akpk.org.my. You may also call03-2616 7766 for assistance.