Frequently asked questions

Find the answers to common questions, or ask for help.

What would you like help with?

A man is doing money transfer on mobile; image used for HSBC Malaysia Online Banking page.

Mobile banking

How do I register on my mobile? click to jump Moving money.

How do I set up biometrics and my 6-digit PIN? click to jump HSBC Malaysia Biometrics authentication page.

How do I switch to eStatements? click to jump eStatement.

A man is using a tablet; image used for HSBC Malaysia Online banking page.

Online banking

How do I register? click to jump Online banking registration.

How do I send money with DuitNow? click to jump How to DuitNow.

How do I pay bills with JomPAY? click to jump JomPay.

How do I set up a Time Deposit or Term Deposit-i? click to jump Time Deposit / Term Deposit-i.

HSBC online banking log in interface on mobile; image used for HSBC Malaysia mobile security key page.

Mobile Secure Key

What is a Mobile Secure Key? click to jump mobile security key page.

How do I activate my Mobile Secure Key? click to jump Setting up your Mobile Secure Key.

How do I use my Mobile Secure Key? click to jump mobile security key page.

A couple is using tablet at home; image used for HSBC Malaysia digital account opening page.

Opening an online account

Who can apply? click to jump Who can open an account online?

How do I apply? click to jump digital account opening page.

Which account is right for me? click to jump Accounts page.

Need any more help?

Ways to bank

Banking statements

Interbank GIRO (IBG)

Remote Engagement Service

Kill Switch

Credit cards

Eligibility & requirement

Online Credit Card Application

Samsung Pay

Balance Conversion Plan

Block/unblock card

Travel Notice

Balance Transfer Instalment

Rewards

Credit Limit Decrease

Apple Pay

Merchant Surcharge Feedback Form

Push notifications

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Accounts

Everyday Global Account

Digital Account Opening

Borrowing

Amanah Personal Financing-i

HomeSmart

Wealth and investments

General Investment

Structured Investment

Wealth on Mobile/Wealth Dashboard

Bond

Unit Trust/EZInvest

Unit Trust email advice/statements

24/7 currency exchange & International transfer

Foreign Currency Account

Investment account opening

Foreign Exchange Policy

FX Rate Alert

Debit Card

SMS Transaction Alert

Overseas & Card-Not Present (CNP) Transaction

Merchant Surcharge Feedback Form