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Protecting your identity

Protecting your identity involves doing things to keep your personal details secure, as well as knowing what to do if you become the victim of identity fraud.

Identity theft and fraud

Identity theft is when someone steals your personal details - such as your name, government ID, or passport details - in order to commit a crime or fraud.

It often involves someone impersonating you, and using your personal information to open bank accounts, withdraw money from your accounts, or even take out loans in your name.

Recognising the signs

It's important to be alert to the signs of identity theft and fraud. You may find this guide helpful: Beware of scams and fraud.

Steps to take if you are a victim of identity theft or fraud

If you are the victim of identity fraud you should report the crime to the police. It may help to obtain a crime number, or a copy of your police report, to give to creditors and credit agencies as evidence of your situation.

You should also:

  1. Contact your bank, and credit card issuer to let them know the situation.
  2. Contact at least one of the credit reporting agencies and request that a 90-day fraud alert is placed on your report.
  3. Contact the post office if you believe that your mail has been tampered with, intercepted or redirected.
  4. Change or reviewing any passwords you use to access bank accounts and financial data.
  5. Contact appropriate government agencies (e.g. tax office).
  6. Change your mobile phone number, if necessary.

Protect what's important

Check out some of our protection solutions and see which ones are right for you. Find out more.

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Financial wellbeing

Get ready to take action to protect what matters most to you.
Insurance can provide peace of mind by helping you to protect yourself and the people and things that you love.
While all insurance is important, some types will be more relevant to your current situation.
Insurance may protect you and your loved ones while also being a helpful saving mechanism.