HSBC Debit Card

Create PIN now and start using your debit card today. The debit card is issued inactive for security purposes. Please ensure your mobile number is registered with us to enable this process.

To create PIN for your HSBC Debit Card, follow the steps below:

• Step 1 Call us at +603 8321 8999, our 24 Hours Card Hotline, from your registered mobile number.
• Step 2 Select "2" for Debit Card PIN.
• Step 3 Enter the 16 digits Debit Card number.
• Step 4 A One-Time 6-digit security code would be sent to your registered Mobile Number.
• Step 5 Enter the 6 digits security code to complete your PIN creation. You can start using the card upon receiving a confirmation SMS.

PIN (Personal Identification Number) is a 6 digits password of your choice that will be used to authorise transactions. With the new PIN-enabled Debit Card, your security is enhanced as your 6 digits PIN will be required for ATM cash withdrawals and retail transactions at PIN-enabled terminals.

The following are the respective default daily purchase limit and ATM cash withdrawal limit of your HSBC Visa Debit Card. Should you choose to increase or decrease the daily purchase limit for your HSBC Visa Debit Card, please call us or visit any of our HSBC branches.

Internationally accepted and a more secure way of making payment, both local and overseas. Visa payWave is a fast, easy and convenient way to make everyday purchases quickly and safely with just a tap of your contactless-enabled card. Make purchases in-store, online, by phone, via mail-order and pay bills.

Your HSBC Visa Debit Card supports two (2) Debit Card brands - MyDebit, which only applies within Malaysia and Singapore, Visa, which allows both overseas and local transactions.

You can use the debit card for ATM cash withdrawals domestically via HSBC ATMs and MEPS, as well as internationally via VISA networks if you have activated the overseas transactions feature. You may set the defaulted daily ATM cash withdrawal limit of RM5,000 based on your lifestyle and preferences. Fees and charges may apply.

You can now withdraw cash domestically at the participating merchant’s point-of-sale terminals that display the MyDebit Cash Out logo or VISA Cash Out decals when making payments for your purchases with HSBC Visa Debit Card. There is a daily default combined maximum cash withdrawal limit of MYR1,000 for MyDebit Cash Out and VISA Cash Out transactions (capped at a maximum RM500 for each MyDebit Cash Out and VISA Cash Out transaction) and this is part of your Daily Purchase Limit. You have the option to reduce the limit or to turn it off completely by visiting any HSBC branch or contacting HSBC Call Centre.

Receive fast and accurate SMS Alerts on your HSBC Visa Debit Card transactions to help you monitor your account activity and safeguard yourself against unauthorized transactions. If you wish to receive the SMS Alerts for purchase and/or cash withdrawal transactions exceeding a certain threshold amount or to deactivate the SMS Alerts, please contact HSBC Call Centre or visit any HSBC branch for assistance. Please note that your HSBC Visa Debit Card may be at risk of fraud without your knowledge if you choose not to receive any SMS alerts.

If you suspect any unauthorised activity on your HSBC Visa Debit Card, you must contact HSBC Call Centre immediately, which is available 24 hours a day, 7 days a week. To dispute a transaction, you must report the transaction within 60 days from the transaction date and we will investigate it. For more information, go to HSBC Card Dispute Form.

Contact HSBC Call Centre immediately if your HSBC Visa Debit Card is lost, stolen, unauthorized transaction had occurred or the PIN may have been compromised. The reported card will be cancelled by us. You can get a replacement card by visiting any local HSBC branch.

Do

• Abide by the terms and conditions for the use of debit card.
• Notify HSBC Amanah immediately for any lost or stolen cards.
• Notify HSBC/HSBC Amanah immediately if you receive SMS transactions alerts on any unauthorized transactions.
• Notify the card issuer immediately of any changes in the cardholder's contact number.
• Keep your debit card in a secured place.
• Use the debit card responsibly, including not using the debit card for unlawful activity.
• Remember to retrieve your debit card after performing transactions at any self-service machines e.g. ATM, self-service petrol pump stations and any retail outlets.
• Check the account statement and report any discrepancy without undue delay.

Don't

• Leave your debit card unattended.
• Respond to any unauthorized person on your debit card details via SMS, phone calls or emails.
• Attend to any unusual calls especially from someone claimed to be a HSBC or Bank Negara officer as such.
• Disclose your debit card details or PIN to third party.
• Write PIN details on your debit card or keep your PIN details near your debit card.
• Use an easily identified numbers as your PIN e.g. IC / license numbers, telephone numbers or birth date.
• Allow third party to use your debit card and PIN for any reason.

The Debit Card Terms and Conditions are in the Generic Terms and Conditions which is part of the Universal Terms and Conditions. All cardholders are to abide by the terms and conditions for the use of HSBC Visa Debit Card.