Samsung Pay FAQs

When I register my card on Samsung Pay, does it include primary and supplementary cards on the account?

No, supplementary cards need to be registered separately.

I have an issue adding my HSBC/HSBC Amanah Credit Card/-i to Samsung Pay. What should I do?

Samsung Pay requires an active internet connection to add your HSBC/HSBC Amanah Credit Card/-i to it. Do check that you are connected to the internet via a Wi-Fi network or your mobile data connection and your credit card is in good standing.

If you are still unable to add your HSBC / HSBC Amanah Credit Card/-i after completing the above check, call HSBC / HSBC Amanah Malaysia at one of the numbers below.

What happens if I lose my phone?

Contact HSBC Bank / HSBC Amanah Malaysia (details in the table) to have your HSBC/HSBC Amanah Credit Card(s)/-i(s) removed from your Samsung device. This will not affect you using your physical HSBC/HSBC Amanah credit card/-i.

You can also use Samsung's Find My Mobile service to Lock Samsung Pay (remotely disable) or to Wipe Samsung Pay (remove all the payment cards registered onto your device).

What should I do if I find my lost phone?

If you've contacted us to remove your HSBC/HSBC Amanah Credit Card/-i from Samsung Pay, you will need to add your card to Samsung Pay again (see FAQ How do I add HSBC/HSBC Amanah Credit Cards/-i to use Samsung Pay).

What should I do if my physical credit card is damaged and is replaced with a new physical credit card?

You may still use your credit card on Samsung Pay while waiting for the new physical credit card to arrive and also after your new card is activated. There is no need to add your credit card to Samsung Pay again as both your damaged card number and replacement card number is the same.

What should I do if my physical credit card is lost or stolen?

You will need to remove your credit card from Samsung Pay immediately. Once you receive your new physical credit card which comes with a new credit card number, you'll need to add it to Samsung Pay again.

I want to recycle / give away my device but my credit cards are still on the device. What should I do?

Before recycling or giving away your device, please delete all your HSBC/HSBC Amanah credit cards/-i from your Samsung Pay account by selecting "delete card" in the menu at the top right hand corner.

What happens if I get a new device or reformat / reset / service my current device?

New Device

Please delete all your HSBC/HSBC Amanah credit cards/-i(s) from your Samsung Pay account on your old device. You will need to set up Samsung Pay and add your payment card information on the new device.

Will I earn reward points / cash back for Samsung Pay transactions made on my HSBC/HSBC Amanah Credit Card(s)/-i(s)?

Yes. Using Samsung Pay is the same as using your HSBC/HSBC Amanah Credit Card/-i. All reward points / cash back on your HSBC/HSBC Amanah Credit Card/-i will be earned for successful Samsung Pay transactions.

Do I need to have an active internet connection for Samsung Pay to work?

Active internet connection is not required for in-store purchase. However, the app requires internet connection periodically (at least once a day) to update its security feature. In such instances, if there is no internet connection, the app might not work intermittently until an active connection is established.

For best experience, we recommend using Samsung Pay with an internet connection (whether mobile data or Wi-Fi).

What happens if my fingerprint is not recognised?

You can enter the Samsung Pay PIN you created as a backup. Samsung Pay will remove the data from the app and deregister all linked cards, if the fingerprint is not recognised after 20 consecutive attempts and the Samsung Pay PIN has not been entered.

What is the "Retry" button I see when I am trying to make a payment?

The "retry" button appears when the countdown timer has reached its end and the device has not detected a NFC or MST payment or has not received notification of a successful payment. The "retry" button allows you to begin the payment process, one additional time, without reauthorising using your fingerprint or PIN.

What is the maximum transaction limit for Samsung Pay?

RM250 per transaction. Same as contactless card payments.

What should I do if my Samsung Pay transaction exceeds RM250?

You should enter your credit card PIN when prompted by the credit card terminal.

How do I return a purchase if I used Samsung Pay to make the purchase?

You will be able to return merchandise that you purchased using Samsung Pay based on the store's return policy. If you return an item purchased via Samsung Pay, the store may require you to tap your device on the payment terminal to reverse the transaction.

How do I dispute a transaction if I used Samsung Pay to make the purchase?

Disputing a payment made with Samsung Pay is the same as your physical card. Please contact the merchant if you have specific feedback about the product / service in question, or if you wish to request a refund. If you would like to dispute a transaction, please contact HSBC Bank / HSBC Amanah Malaysia at the numbers stated in the table.