Accounts

You must meet the following criteria to open an account online:

• You are 18 or above
• You are a citizen of Malaysia with a valid MyKad
• You are applying for a sole account
• You don’t have an existing account or credit card with us

If you do not meet the above criteria, please visit us in branch to open an account.

Simply complete the online application form. 

You’ll then receive an email notification asking you to confirm your identity at one of our Self-Service Machines or branches.

We may also contact you for additional information if necessary.

You can learn more about the types of accounts available here. If your preferred type of account cannot be opened online, please visit us in branch.

You can deposit the minimum amount into your new account by transferring the funds online from another bank. Alternatively, you can use our cash deposit machines or visit us in branch.

You can start using and transferring funds into your account as soon as we’ve confirmed your identity at one of our Self-Service Machines or branches.

Account number will be provided or displayed on our Self-Service Machine.

You can only apply for one (1) account per online application.

It takes approximately 10 minutes to complete the online application form.

You’ll then receive an email notification asking you to confirm your identity at one of our Self-Service Machines or branches.

It’s important for you to visit a Self-Service Machine or branch as soon as you can to confirm your identity, as your application will expire 30 days from the date you submit your online application.

No, you need to complete your application within one (1) session.

If you closed the window before you submit the application, you'll need to restart a new application.

If you would like to change the information in your application after you’ve submitted it online, please visit us in branch.

You will be told whether your application was successful as soon as you submit the form.

You’ll then receive an email asking you to confirm your identity at one of our Self-Service Machines or branches.

It’s important for you to visit a Self-Service Machine or branch as soon as you can to confirm your identity, as your application will expire 30 days from the date you submitted your application.

If you’re using a Self-Service Machine to confirm your identity, please bring your MyKad. 

You should also bring other identification documents (e.g. driving license and passport) in case of any technical issue, where manual verification will be done at branch counter (during branch opening hours).

We’ll contact you if any supporting document is required.

Please contact one of our branches if you wish to withdraw your application.

You’ll need to confirm your identity at one of our Self-Service Machines or branches.

Once we have confirmed your identity, your debit card will be delivered by courier to you within 3-6 working days.

You can learn more about the debit card here.

Tracking number will be sent to you via SMS. Alternatively, you may request delivery tracking number by calling 03-8321 5400.

Upon successfully opening an account, you can register for Online Banking here using Debit card or telebanking PIN.

Learn more about how to register here.

You may request security device through:

• Contact Centre, please call us on 03-8321 5400 or
• Branch

You’ll need this to make transfers to a third party. Your security device will then be delivered to you by post within 3 to 6 working days.

If you would like to order a chequebook, please visit us in branch.

If you need any help, call us on 03-8321 5400 or visit us in branch. 

Alternatively, you can refer to the online application guide here.