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Customer awareness survey on cybersecurity practices

This survey is aimed at helping us understand our customers' level of awareness on cyber safety when it comes to managing digital devices and carrying out banking activities. Your participation and responses will help us get to know you better and develop a cyber awareness programme targeted at keeping you protected online as you continue your banking journey with us.

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Please correct these errors

Do you have the latest web browser installed on your PC/mobile?
Bonus tip: Updating your web browser ensures that your information and privacy are protected.

When you’ve finished an online banking activity either on your computer or mobile phone, what would you do right after?

How familiar are you with using the HSBC Mobile Secure Key (MSK) for logging on to online banking or making online transactions?

Do you share your One-Time-Password (OTP) with others?
Bonus tip: OTPs are usually sent via SMS and will expire within 2-3 minutes, depending on the type of transaction you're performing.

How often do you change your online banking password?

Customer awareness survey on cybersecurity practices

Please confirm and submit your information.

Do you have the latest web browser installed on your PC/mobile?
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When you’ve finished an online banking activity either on your computer or mobile phone, what would you do right after?
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How familiar are you with using the HSBC Security Device for logging on to online banking or making online transactions?
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Do you share your One-Time-Password (OTP) with others?
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How often do you change your online banking password?
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Customer awareness survey on cybersecurity practices

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 Click here for more information on Online Security.

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